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To start the return process for your order, please enter your email address or phone number and the order number below.

How to use the return portal?

  • Please enter the email address you used to place the order

  • Enter your order number (this is a 4 digit number which will be on your original order confirmation email and packing slip. NB please ignore any decimal point and number that follows on packing slips).  Click Start

  • Follow the instructions and select the items you want to return

  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You must return your item(s) within 14 days of receipt of your shipment

  • They must be in the original condition that you received them in with label attached

  • Unwashed and unworn

  • In the original packaging

Free gifts or promotional items are not returnable.

Are there any charges for return?

  • We provide a pre-paid return label at £3.95 deducted from the value of your order

  • Original shipping charges are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 14 days.

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